Contact us
Questions about which robe, which fabric weight or which size suits you, your order or delivery? We are happy to help.
A person on our team reads every message and replies as soon as we can, usually within one business day. No bots and no runaround.
If you are chasing an order, include your order number and the email address you used at checkout, and we can pull it up straight away. You can also check progress yourself on the Track Your Parcel page once you have a tracking number.
Company information
Full business details, published openly, so you always know exactly who you are buying from.
- Company nameBathrobe Company USA, a division of Caruso Consulting Co Ltd
- Administration, United States1598 South Distribution Drive, Door 100, Salt Lake City, UT 84104, United States
- International registered addressSuite 53, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
- Phone+66 (0) 98 391 3877
- Emailtheteam@mybathrobe.store
Orders of $100 or more ship free with tracked delivery (a flat $25 below that), in 5 to 7 days after a 24 to 48 hour handling time. This is an online only shop: there is no showroom and nothing is collected.
Frequently asked questions
How do I choose a robe?
Compare the specific fabric, colour, size options and listed dimensions on the product page. Size names are not body measurements; contact us if you need more fit information.
What does each order include?
Check the product description and chosen option before ordering. Front and back views may show the same item. The body towel wraps do not include a separate hair towel.
Are all robes made from the same fabric?
No. Fabric varies by product. Read the individual listing and the supplied care label; do not assume a fibre composition or performance claim applies to the whole range.
How should I wash or dry my robe?
Follow the care label supplied with your product. Confirm the permitted washing and drying methods before cleaning.
What are the delivery charges and estimates?
Standard delivery is free on orders of US$100 or more after discounts, or US$25 below that amount. Allow 24–48 hours for handling and an estimated 5–7 days for delivery.
When can I request a change-of-mind return?
Contact us within 15 days of delivery. Original packaging and proof of purchase are required. There is no handling or restocking deduction. You pay the return postage. Contact us before sending an item back. Damaged or incorrect items are handled separately under our returns policy.